12012

Supervisors, library, correspondence and related information workers

TEER 2 — College diploma, apprenticeship (2+ yrs) or supervisory

Express Entry skill level: Yes
Regulated in Québec: No
In demand in Manitoba: No

Classification

Business, finance & administration

1 › 12 › 120 › 1201

Definition

Supervisors of library, correspondence and related information workers supervise and coordinate the activities of workers in the following unit groups: Survey interviewers and statistical clerks (14110), Library assistants and clerks (14300), and Correspondence, publication and regulatory clerks (14301). They are employed throughout the public and private sectors.

Main duties

This group performs some or all of the following duties:
Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
Train workers in job duties and company policies
Requisition supplies and materials
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.

Example job titles

•advertising clerks supervisor
•correspondence clerks supervisor
•library clerks supervisor
•publication clerks supervisor
•statistical clerks supervisor
•survey interviewers supervisor

Overview

Supervisors of library, correspondence, and related information workers (NOC 12012) play a vital role in coordinating the activities of support staff who handle library services, records management, and correspondence. Under the ESDC NOC 2021 classification, this occupation belongs to TEER 1, recognizing the professional and supervisory nature of the role. Individuals in this category are employed by public and academic libraries, government departments, and various private-sector organizations throughout Canada. This TEER category eligibility makes NOC 12012 profiles highly relevant for Federal Skilled Worker and other Express Entry-aligned immigration streams.

Key responsibilities under NOC 12012 include establishing work schedules, resolving operational problems, training staff in job duties, and ensuring that information-sharing protocols are strictly followed. Employment requirements typically include completion of secondary school, coupled with college courses or training in library science or correspondence administration, alongside several years of experience in a related clerical or technical role.

Disclaimer: This information is for educational purposes only and does not constitute legal or professional immigration advice. Please refer to official Immigration, Refugees and Citizenship Canada (IRCC) resources for the most up-to-date program requirements.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.