14100

General office support workers

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: No

Classification

Business, finance & administration

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Definition

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Main duties

This group performs some or all of the following duties:
General office support workers
Respond to telephone, in person or electronic enquiries or forward to appropriate person
Prepare correspondence, reports, statements, forms, presentations, applications and other documents
Process incoming and outgoing mail, manually or electronically
Photocopy and collate documents for distribution, mailing and filing
Send and receive messages and documents using fax machine or electronic mail
Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
Assist in preparing meeting agendas, attend meetings, and record minutes
Assist with administrative procedures such as budget submissions, contracts administration and work schedules
May sort, process and verify receipts, expenditures, forms and other documents
May organize the flow of work for other office support workers
May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
File clerks
Scan, sort and file documents according to established guidelines
Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
Track documents removed from files to ensure that loan out documents are returned.

Example job titles

•administrative clerk
•aircraft records clerk
•file and classification clerk
•filing clerk
•general office worker
•medical records clerk
•office assistant
•office clerk

Overview

NOC 14100 covers General office support workers under Canada's National Occupational Classification (NOC) 2021 system. Classified as a TEER 4 occupation, this role involves performing a variety of administrative and clerical tasks to support business operations. Key responsibilities typically include preparing and proofreading documents, answering phone calls, routing messages, processing mail, sorting files, and operating standard office equipment. These professionals are vital to maintaining the daily efficiency of offices across various Canadian industries.

To qualify for jobs under NOC 14100, candidates generally need to have completed secondary school, and some positions may require a one- or two-year college program for office workers or basic clerical training. For Canadian immigration, TEER 4 occupations are eligible for several pathways outside of the standard Federal Skilled Worker Express Entry stream. Candidates may qualify through the Atlantic Immigration Program (AIP), specific Provincial Nominee Program (PNP) streams targeting semi-skilled workers, or rural immigration initiatives.

Disclaimer: This information is for educational purposes only and does not constitute legal or professional immigration advice. For official guidelines, consult Immigration, Refugees and Citizenship Canada (IRCC) or a regulated Canadian immigration consultant.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.