14404

Dispatchers

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: No

Classification

Business, finance & administration

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Definition

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.

Main duties

This group performs some or all of the following duties:
Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
Dispatch personnel according to written schedules and work orders, or as required by emergency situations
Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
Monitor personnel workloads and locations
Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Example job titles

•911 dispatcher
•alarm system dispatcher
•ambulance dispatcher
•emergency vehicle dispatcher
•mobile equipment dispatcher
•radio operator
•taxi dispatcher
•tow truck dispatcher

Overview

Under the National Occupational Classification (NOC) 2021 system, Dispatchers are classified under NOC code 14404 within TEER Category 4. This unit group includes individuals who receive and record requests for emergency assistance or commercial services and coordinate the dispatch of personnel and vehicles. Common job titles under this profile include emergency medical dispatcher, radio dispatcher, taxi dispatcher, truck dispatcher, and police dispatcher.

Typical duties for NOC 14404 professionals involve operating radio and other communication equipment, dispatching emergency or commercial vehicles, monitoring vehicle locations, and maintaining detailed logs and records of activities. Employment requirements generally include the completion of secondary school, and some positions—particularly emergency dispatchers—may require specialized training, provincial certification, or licensing.

Although federal Express Entry programs typically target TEER 0, 1, 2, and 3 occupations, foreign nationals working as dispatchers under NOC 14404 may qualify for permanent residency through specific Provincial Nominee Programs (PNPs), the Atlantic Immigration Program, or other regional immigration pilots. Candidates must ensure they meet the language proficiency, education, and work experience criteria outlined by Immigration, Refugees and Citizenship Canada (IRCC). Disclaimer: This information is for educational purposes only and does not constitute legal or professional immigration advice.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.