64409

Other customer and information services representatives

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: Yes

Classification

Sales & service

6 › 64 › 644 › 6440

Definition

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Main duties

This group performs some or all of the following duties:
Customer services representatives in retail establishments
Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.
Contact centre agents
Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
Explain the type and cost of services offered
Order services
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Example job titles

•accounts information clerk
•bus information clerk
•complaints clerk - customer service
•contact centre agent - customer service
•courtesy desk clerk
•customer service representative - call centre
•enquiries clerk
•information clerk - customer service

Overview

Under the National Occupational Classification (NOC) 2021 system, NOC 64409 represents "Other customer and information services representatives." Classified under TEER 4, this occupation encompasses professionals who answer inquiries, provide details regarding goods and services, process forms and applications, and direct customers to appropriate departments. They are employed across diverse public and private sectors, including retail, call centres, financial institutions, insurance companies, and government offices.

Key duties of individuals in NOC 64409 typically involve processing transactions, addressing customer complaints, explaining services, and updating customer files. To qualify for employment under this NOC code, completion of secondary school is usually required, and on-the-job training is typically provided. While TEER 4 occupations have specific eligibility criteria under programs like the Atlantic Immigration Program or select Provincial Nominee Program (PNP) streams, applicants must satisfy all IRCC and provincial criteria to qualify for Canadian permanent residency.

Disclaimer: This information is for educational purposes only and does not constitute legal advice. For official immigration guidance, consult Immigration, Refugees and Citizenship Canada (IRCC) or a regulated immigration professional.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.