14202

Collection clerks

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: No

Classification

Business, finance & administration

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Definition

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Main duties

This group performs some or all of the following duties:
Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
Resolve collection issues by making payment arrangements by telephone or visit to debtor
Recommend further action or discontinuation of service in cases where payment is not forthcoming
Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
Answer correspondence, prepare reports and maintain records and files related to collection work
May work with on-line accounts and systems.

Example job titles

•bill collector
•collection clerk
•collection officer (except taxation)
•collections investigation officer
•collector
•credit and collection clerk
•locator - collection
•skip tracer - collection

Overview

Under the National Occupational Classification (NOC) 2021 system, Collection Clerks are classified under NOC code 14202 and fall within TEER Category 4. These professionals are primarily responsible for collecting payments on overdue accounts, tracing debtors, and negotiating payment arrangements. Typical duties defined by Employment and Social Development Canada (ESDC) include reviewing accounts, contacting debtors by telephone or mail to determine reasons for overdue payments, recommending legal action when necessary, and maintaining detailed collection records. They are commonly employed by collection agencies, financial institutions, retail establishments, utility companies, and government departments.

To work as a collection clerk in Canada, candidates typically require completion of secondary school, along with on-the-job training or completion of a college program in a related field. Some provinces may also require collection clerks to hold a specific provincial collection licence. Because NOC 14202 is a TEER 4 occupation, it is not eligible for standard federal Express Entry streams like the Federal Skilled Worker program on its own. However, prospective immigrants can pursue Canadian permanent residency through various Provincial Nominee Program (PNP) semi-skilled streams, the Atlantic Immigration Program (AIP), or other dedicated regional immigration pathways.

Disclaimer: This information is for educational and informational purposes only and does not constitute formal legal or Canadian immigration advice. For specific legal guidance, consult a regulated Canadian immigration consultant or lawyer.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.