64312

Airline ticket and service agents

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: No

Classification

Sales & service

6 › 64 › 643 › 6431

Definition

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Main duties

This group performs some or all of the following duties:
Airline passenger, baggage and ticket agents
Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
Assist pre-boarding passengers and provide information on fares and flight schedules and routes
Trace lost, delayed or misdirected baggage for customers.
Airline cargo and freight agents
Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
Trace lost or misdirected cargo and maintain shipping and other records
Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
Relay operational messages to operations control and downline stations
Calculate load weights for compartments of aircraft using charts and computers
Plan load to distribute and balance cargo.
Airline reservation agents
Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
Provide information on airline passengers and process mileage points.

Example job titles

•airline baggage agent
•airline cargo agent
•airline load planner
•airline passenger agent
•airline reservation agent
•airline ticket agent
•baggage tracer - airline
•client service representative - airline

Overview

Under Canada's National Occupational Classification (NOC) 2021 system, Airline Ticket and Service Agents are classified under code 64312. This TEER 4 occupation includes professionals who issue passenger tickets, process reservations, check in passengers, assign seats, and assist with boarding operations at airports. These workers are employed directly by airline companies and play a vital role in ensuring efficient customer service, baggage handling, and compliance with aviation security standards.

To work as an airline ticket and service agent in Canada under NOC 64312, completion of secondary school is typically required. Additionally, employers usually provide several weeks of on-the-job training, and some positions may require basic computer literacy or multilingual capabilities to assist international travelers. While TEER 4 occupations are not directly eligible for the Federal Skilled Worker Program under Express Entry, candidates may qualify for Canadian permanent residency through specific Provincial Nominee Programs (PNPs), the Atlantic Immigration Program (AIP), or other regional economic immigration pilots.

Disclaimer: This information is for educational purposes only and does not constitute legal immigration advice. Please consult Immigration, Refugees and Citizenship Canada (IRCC) or a regulated immigration professional for official guidance.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

Commonly confused codes

64313Ground and water transport ticket agents, cargo service representatives and related clerks

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.